Outage in Zipwhip

SMS Delivery Delays To Multiple Networks in New Zealand via Subset of Shortcodes

Resolved Minor
November 02, 2025 - Started about 16 hours ago - Lasted about 4 hours
Official incident page

Incident Report

Our monitoring systems have detected a potential issue with SMS delivery delays. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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Latest Updates ( sorted recent to last )
RESOLVED about 12 hours ago - at 11/03/2025 12:40AM

We are no longer experiencing SMS delivery delays when sending messages to Multiple Networks in New Zealand via Subset of Shortcodes. This incident has been resolved.

MONITORING about 14 hours ago - at 11/02/2025 10:47PM

We are observing recovery in SMS delivery delays when sending messages to Multiple Networks in New Zealand via Subset of Shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 15 hours ago - at 11/02/2025 09:40PM

We are experiencing SMS delivery delays when sending messages to Multiple Networks in New Zealand via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 16 hours ago - at 11/02/2025 08:40PM

We are experiencing SMS delivery delays when sending messages to Multiple Networks in New Zealand via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 16 hours ago - at 11/02/2025 08:35PM

Our monitoring systems have detected a potential issue with SMS delivery delays. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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