Outage in Zipwhip

SMS Delivery Delays and Failures to Telefonica & Virgin Mobile Network in Colombia.

Resolved Minor
November 03, 2025 - Started about 20 hours ago - Lasted about 17 hours
Official incident page

Incident Report

We are experiencing SMS Delivery Delays and Failures to Telefonica Network in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED about 3 hours ago - at 11/04/2025 06:57PM

We are no longer experiencing SMS delivery failures to Telefonica & Virgin Mobile Network in Colombia. This incident has been resolved.

MONITORING about 5 hours ago - at 11/04/2025 05:04PM

We are observing recovery in SMS Delivery Delays and Failures to Telefonica & Virgin Mobile Network in Colombia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 13 hours ago - at 11/04/2025 09:04AM

We continue experiencing SMS Delivery Delays and Failures to Telefonica & Virgin Mobile Network in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING about 17 hours ago - at 11/04/2025 05:15AM

We continue experiencing SMS Delivery Delays and Failures to Telefonica & Virgin Mobile Network in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING about 19 hours ago - at 11/04/2025 03:21AM

We continue experiencing SMS Delivery Delays and Failures to Telefonica & Virgin Mobile Network in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 20 hours ago - at 11/04/2025 02:21AM

We are experiencing SMS Delivery Delays and Failures to Telefonica Network in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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