Outage in Zipwhip
Messages not Retrievable via the Messaging Logs API or Visible in the Messaging Console
Resolved MinorIncident Report
Some messages created between 05:00-05:10 and 05:30-05:40 UTC on Oct 28 which were not retrievable via the Messaging Logs API and the Messaging Console are now accessible, but may still contain partial metadata. We will continue investigating and aim to update the affected records with the latest data.
Update for: https://status.twilio.com/incidents/qjwj2yvjzfh0
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Latest Updates ( sorted recent to last )
RESOLVED
5 months ago - at 11/10/2025 03:36PM
The issue impacting messages created between 05:00-05:10 and 05:30-05:40 UTC on Oct 28 which were not retrievable via the Messaging Logs API and the Messaging Console is now resolved. All known major data flows have now been restored and backfilled. Engineering teams will ensure any minor edge data discrepancies are restored before Friday, November 14th.
MONITORING
5 months ago - at 11/10/2025 02:37PM
The issue impacting messages created between 05:00-05:10 and 05:30-05:40 UTC on Oct 28 which were not retrievable via the Messaging Logs API and the Messaging Console is now resolved. All known major data flows have now been restored and backfilled. Engineering teams will ensure any minor edge data discrepancies are restored before Friday, November 14th.
INVESTIGATING
5 months ago - at 11/10/2025 10:37AM
Our Engineers are continuing to investigate this incident and are aiming to update the affected records with the latest data. We will provide an update in 24 hours or as soon as more information becomes available.
INVESTIGATING
5 months ago - at 11/09/2025 10:44AM
Our Engineers are continuing to investigate this incident and are aiming to update the affected records with the latest data. We will provide an update in 24 hours or as soon as more information becomes available.
INVESTIGATING
5 months ago - at 11/08/2025 10:56AM
Our Engineers are continuing to investigate this incident and are aiming to update the affected records with the latest data. We will provide an update in 24 hours or as soon as more information becomes available.
INVESTIGATING
5 months ago - at 11/07/2025 11:03AM
Our Engineers are continuing to investigate this incident and are aiming to update the affected records with the latest data. We will provide an update in 24 hours or as soon as more information becomes available.
INVESTIGATING
5 months ago - at 11/06/2025 07:13PM
Our Engineers are continuing to investigate this incident and are aiming to update the affected records with the latest data. We will provide an update in 24 hours or as soon as more information becomes available.
INVESTIGATING
5 months ago - at 11/06/2025 03:11AM
Our Engineers are continuing to investigate this incident and are aiming to update the affected records with the latest data. We will provide an update in 16 hours or as soon as more information becomes available.
INVESTIGATING
5 months ago - at 11/05/2025 07:05PM
Our Engineers are continuing to investigate this incident and are aiming to update the affected records with the latest data. We will provide an update in 8 hours or as soon as more information becomes available.
INVESTIGATING
5 months ago - at 11/05/2025 03:09PM
Our Engineers are continuing to investigate this incident and are aiming to update the affected records with the latest data. We will provide an update in 4 hours or as soon as more information becomes available.
INVESTIGATING
5 months ago - at 11/05/2025 01:20PM
Our Engineers are continuing to investigate this incident and are aiming to update the affected records with the latest data. We will provide an update in 2 hours or as soon as more information becomes available.
INVESTIGATING
5 months ago - at 11/05/2025 12:20PM
Some messages created between 05:00-05:10 and 05:30-05:40 UTC on Oct 28 which were not retrievable via the Messaging Logs API and the Messaging Console are now accessible, but may still contain partial metadata. We will continue investigating and aim to update the affected records with the latest data.
Update for: https://status.twilio.com/incidents/qjwj2yvjzfh0
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