Outage in Zipwhip

Messages not Retrievable via the Messaging Logs API or Visible in the Messaging Console

Minor
November 05, 2025 - Started about 8 hours ago
Official incident page

Incident Report

Some messages created between 05:00-05:10 and 05:30-05:40 UTC on Oct 28 which were not retrievable via the Messaging Logs API and the Messaging Console are now accessible, but may still contain partial metadata. We will continue investigating and aim to update the affected records with the latest data. Update for: https://status.twilio.com/incidents/qjwj2yvjzfh0

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Latest Updates ( sorted recent to last )
INVESTIGATING about 1 hour ago - at 11/05/2025 07:05PM

Our Engineers are continuing to investigate this incident and are aiming to update the affected records with the latest data. We will provide an update in 8 hours or as soon as more information becomes available.

INVESTIGATING about 5 hours ago - at 11/05/2025 03:09PM

Our Engineers are continuing to investigate this incident and are aiming to update the affected records with the latest data. We will provide an update in 4 hours or as soon as more information becomes available.

INVESTIGATING about 7 hours ago - at 11/05/2025 01:20PM

Our Engineers are continuing to investigate this incident and are aiming to update the affected records with the latest data. We will provide an update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 8 hours ago - at 11/05/2025 12:20PM

Some messages created between 05:00-05:10 and 05:30-05:40 UTC on Oct 28 which were not retrievable via the Messaging Logs API and the Messaging Console are now accessible, but may still contain partial metadata. We will continue investigating and aim to update the affected records with the latest data.
Update for: https://status.twilio.com/incidents/qjwj2yvjzfh0

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