Outage in Zipwhip

SMS Delivery Failure to Telecel Network in Mexico

Resolved Minor
November 05, 2025 - Started about 6 hours ago - Lasted about 3 hours
Official incident page

Incident Report

We are experiencing SMS delivery failures when sending SMS to Telecel Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED about 4 hours ago - at 11/05/2025 10:57PM

We are no longer experiencing SMS Delivery Failures to Telecel Network in Mexico. This incident has been resolved.

MONITORING about 5 hours ago - at 11/05/2025 09:24PM

We are observing successful SMS Delivery to Telecel Network in Mexico. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hour or as soon as more information becomes available.

INVESTIGATING about 6 hours ago - at 11/05/2025 08:30PM

We are experiencing SMS delivery failures when sending SMS to Telecel Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

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