Outage in Zipwhip
Inbound Calls From Carrier Peering Experiencing Drops in the United States
Resolved MinorIncident Report
We are currently investigating an issue where inbound calls from our Carrier Peering are being dropped due to missing RTP after an UPDATE. Twilio continues to send RTP, but our carrier is not receiving it, resulting in calls ending from the carrier side. This may cause dropped calls for customers using our Carrier Peering. Our engineering teams are actively working with our partners to resolve the issue as quickly as possible. We will provide in 1 hour or as soon as more information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
5 months ago - at 11/07/2025 11:18AM
This incident has been resolved.
MONITORING
5 months ago - at 11/07/2025 09:21AM
We are seeing recovery of the issue with inbound calls from our Carrier Peering are being dropped due to missing RTP after our Engineers rolled back an update. Our engineering teams are monitoring this incident to ensure a full recovery. We will provide in 2 hours or as soon as more information becomes available.
INVESTIGATING
6 months ago - at 11/07/2025 07:09AM
We are still investigating an issue where inbound calls from our Carrier Peering are being dropped due to missing RTP after an UPDATE. Twilio continues to send RTP, but our carrier is not receiving it, resulting in calls ending from the carrier side. This may cause dropped calls for customers using our Carrier Peering. Our engineering teams are actively working with our partners to resolve the issue as quickly as possible. We will provide in 4 hours or as soon as more information becomes available.
INVESTIGATING
6 months ago - at 11/07/2025 03:09AM
We are still investigating an issue where inbound calls from our Carrier Peering are being dropped due to missing RTP after an UPDATE. Twilio continues to send RTP, but our carrier is not receiving it, resulting in calls ending from the carrier side. This may cause dropped calls for customers using our Carrier Peering. Our engineering teams are actively working with our partners to resolve the issue as quickly as possible. We will provide in 4 hours or as soon as more information becomes available.
INVESTIGATING
6 months ago - at 11/07/2025 01:05AM
We are still investigating an issue where inbound calls from our Carrier Peering are being dropped due to missing RTP after an UPDATE. Twilio continues to send RTP, but our carrier is not receiving it, resulting in calls ending from the carrier side. This may cause dropped calls for customers using our Carrier Peering. Our engineering teams are actively working with our partners to resolve the issue as quickly as possible. We will provide in 2 hours or as soon as more information becomes available.
INVESTIGATING
6 months ago - at 11/07/2025 12:09AM
We are currently investigating an issue where inbound calls from our Carrier Peering are being dropped due to missing RTP after an UPDATE. Twilio continues to send RTP, but our carrier is not receiving it, resulting in calls ending from the carrier side. This may cause dropped calls for customers using our Carrier Peering. Our engineering teams are actively working with our partners to resolve the issue as quickly as possible. We will provide in 1 hour or as soon as more information becomes available.
INVESTIGATING
6 months ago - at 11/06/2025 11:56PM
We are currently investigating an issue where inbound calls from our Carrier Peering are being dropped due to missing RTP after an UPDATE. Twilio continues to send RTP, but our carrier is not receiving it, resulting in calls ending from the carrier side. This may cause dropped calls for customers using our Carrier Peering. Our engineering teams are actively working with our partners to resolve the issue as quickly as possible. We will provide in 1 hour or as soon as more information becomes available.
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