Outage in Zipwhip

SMS Delivery Delays and Failures to Multiple Networks in Chile via a Subset of Longcodes

Resolved Minor
November 10, 2025 - Started about 1 month ago - Lasted about 2 hours
Official incident page

Incident Report

We are experiencing SMS delivery delays and failures when sending messages to multiple networks in Chile via a subset of longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 11/10/2025 04:23PM

We are no longer experiencing SMS delivery delays when sending messages to multiple networks in Chile via a subset of longcodes. This incident has been resolved.

MONITORING about 1 month ago - at 11/10/2025 03:20PM

We are observing recovery in SMS delivery delays and failures when sending messages to multiple networks in Chile via a subset of longcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 1 month ago - at 11/10/2025 02:33PM

We are experiencing SMS delivery delays and failures when sending messages to multiple networks in Chile via a subset of longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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