Outage in Zipwhip

SMS Delivery Delays to Claro in Puerto Rico

Resolved Minor

November 12, 2025 - Started 5 months ago - Lasted about 11 hours
Official incident page

Incident Report

We are experiencing SMS delivery delays when sending messages to Claro in Puerto Rico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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Latest Updates ( sorted recent to last )

RESOLVED 5 months ago - at 11/12/2025 09:28PM

We are no longer experiencing SMS delivery delays when sending messages to Claro in Puerto Rico. This incident has been resolved.

MONITORING 5 months ago - at 11/12/2025 07:33PM

We are observing recovery in MMS/SMS delivery delays when sending messages to Claro in Puerto Rico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 5 months ago - at 11/12/2025 05:23PM

We are experiencing SMS delivery delays when sending messages to Claro in Puerto Rico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING 5 months ago - at 11/12/2025 01:18PM

We are experiencing SMS delivery delays when sending messages to Claro in Puerto Rico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 5 months ago - at 11/12/2025 11:33AM

We are experiencing SMS delivery delays when sending messages to Claro in Puerto Rico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 5 months ago - at 11/12/2025 10:46AM

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