Outage in Zipwhip

SMS Delivery Delays to Multiple Small Networks in United States of America via Subset of Shortcodes

Resolved Minor
November 16, 2025 - Started 21 days ago - Lasted about 17 hours
Official incident page

Incident Report

We are experiencing SMS delivery delays when sending messages to Multiple Small Networks in United States of America via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED 20 days ago - at 11/17/2025 07:45AM

We are no longer experiencing SMS delivery delays when sending messages to multiple small networks in the United States of America via a subset of shortcodes. This incident has been resolved.

MONITORING 20 days ago - at 11/17/2025 05:54AM

We are observing recovery in SMS delivery when sending messages to multiple small networks in the United States of America via a subset of shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 21 days ago - at 11/16/2025 10:06PM

We are continuing to experience SMS delivery delays when sending messages to Multiple Small Networks in United States of America via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING 21 days ago - at 11/16/2025 06:32PM

We are continuing to experience SMS delivery delays when sending messages to Multiple Small Networks in United States of America via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 21 days ago - at 11/16/2025 04:26PM

We are continuing to experience SMS delivery delays when sending messages to Multiple Small Networks in United States of America via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 21 days ago - at 11/16/2025 03:20PM

We are experiencing SMS delivery delays when sending messages to Multiple Small Networks in United States of America via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.

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