Outage in Zipwhip

SMS Delivery Delays & Failures to Multiple Networks in Italy via Subset of Long Code & Alphanumeric Numbers

Minor
November 28, 2025 - Started about 8 hours ago
Official incident page

Incident Report

We are experiencing SMS delivery delays and failures when sending messages to Multiple Networks in Italy via Subset of Long Code & Alphanumeric Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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Latest Updates ( sorted recent to last )
MONITORING about 1 hour ago - at 11/28/2025 04:41PM

We are observing recovery in SMS delivery delays and failures when sending messages to multiple networks in Italy via a subset of long code and alphanumeric numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 5 hours ago - at 11/28/2025 12:44PM

We continue experiencing SMS delivery delays and failures when sending messages to Multiple Networks in Italy via Subset of Long Code & Alphanumeric Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING about 7 hours ago - at 11/28/2025 10:56AM

We continue experiencing SMS delivery delays and failures when sending messages to Multiple Networks in Italy via Subset of Long Code & Alphanumeric Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 8 hours ago - at 11/28/2025 09:57AM

We are experiencing SMS delivery delays and failures when sending messages to Multiple Networks in Italy via Subset of Long Code & Alphanumeric Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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