Outage in Zipwhip

Customers Experiencing High Latency and 500 Errors

Minor
November 28, 2025 - Started about 3 hours ago
Official incident page

Incident Report

Our monitoring systems have detected a potential issues creating latency and 5xx errors. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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Latest Updates ( sorted recent to last )
MONITORING 13 minutes ago - at 11/28/2025 05:48PM

We are observing a continued recovery in Twilio services and noticing improvements in latency levels, which remain significantly reduced. We will keep monitoring all services to ensure a full recovery and will provide another update in 2 hours or as soon as more information becomes available.

MONITORING 43 minutes ago - at 11/28/2025 05:18PM

We are observing a continued recovery in Twilio services and noticing improvements in latency levels, which remain significantly reduced. We will keep monitoring all services to ensure a full recovery and will provide another update in 30 minutes or as soon as more information becomes available.

MONITORING about 1 hour ago - at 11/28/2025 04:48PM

We are observing a recovery in Twilio services and noticing improvements in latency levels, which have decreased substantially. We will continue to monitor all services to ensure a full recovery and will provide another update in 30 minutes or as soon as more information becomes available.

INVESTIGATING about 2 hours ago - at 11/28/2025 04:20PM

We continuing experiencing issues with multiple Twilio services creating high latency and 500 errors. Our engineering team is actively working to resolve the issue. We expect to provide another update in 30 minutes or as soon as more information becomes available.

INVESTIGATING about 2 hours ago - at 11/28/2025 03:56PM

We are experiencing an issue with multiple Twilio services creating high latency and 500 errors. Our engineering team is actively working to resolve the issue. We expect to provide another update in 30 minutes or as soon as more information becomes available.

INVESTIGATING about 2 hours ago - at 11/28/2025 03:41PM

We are experiencing an issue with multiple Twilio services creating high latency and 500 errors. Our engineering team is actively working to resolve the issue. We expect to provide another update in 30 minutes or as soon as more information becomes available.

INVESTIGATING about 3 hours ago - at 11/28/2025 03:27PM

Our monitoring systems have detected a potential issues creating latency and 5xx errors. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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