Outage in Zipwhip

Outbound Call Quality issue from a Subset of Twilio Phone Numbers in Malaysia

Resolved Minor
December 05, 2025 - Started 3 days ago - Lasted about 9 hours
Official incident page

Incident Report

We are observing an Outbound Call Quality issue from a subset of Twilio Phone Numbers in Malaysia. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hours or as soon as more information becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 12/05/2025 01:44PM

The issue affecting call quality from a subset of Twilio Phone Numbers in Malaysia has been resolved, and the service is functioning normally at this time.

MONITORING 3 days ago - at 12/05/2025 12:21PM

We have started seeing recovery for Outbound Call Quality issue from a subset of Twilio Phone Numbers in Malaysia. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 Hours or as soon as more information becomes available.

INVESTIGATING 3 days ago - at 12/05/2025 12:03PM

We continue to observe an Outbound Call Quality issue from a subset of Twilio Phone Numbers in Malaysia. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING 3 days ago - at 12/05/2025 08:05AM

We continue to observe an Outbound Call Quality issue from a subset of Twilio Phone Numbers in Malaysia. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 3 days ago - at 12/05/2025 06:05AM

We are observing an Outbound Call Quality issue from a subset of Twilio Phone Numbers in Malaysia. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 3 days ago - at 12/05/2025 05:10AM

We are observing an Outbound Call Quality issue from a subset of Twilio Phone Numbers in Malaysia. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hours or as soon as more information becomes available.

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