Outage in Zipwhip
Whatsapp Customers Are Unable to Onboard New Senders While Using Twilio Console
Resolved MinorIncident Report
Whatsapp customers are unable to onboard new senders while using Twilio Console Self sign up flow. We are investigating the issue and will have an update within 1 hour.
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Latest Updates ( sorted recent to last )
RESOLVED
4 months ago - at 12/10/2025 10:18PM
The issue where some WhatsApp customers are unable to onboard new senders with their preferred display name through the Twilio Console is ongoing. As a workaround, customers can use the Senders API, or continue using the Twilio Console for registration without a preferred display name. We will continue to work with our provider to fully resolve this issue.
IDENTIFIED
4 months ago - at 12/10/2025 11:15AM
We are currently investigating an issue where some WhatsApp customers are unable to onboard new senders with their preferred display name through the Twilio Console. As a temporary workaround, customers can use the Senders API or continue using the Twilio Console for registration without a preferred display name. Our engineering teams are actively working to resolve the issue, and will have an update within 16 hours.
IDENTIFIED
4 months ago - at 12/10/2025 02:53AM
We are currently investigating an issue where some WhatsApp customers are unable to onboard new senders with their preferred display name through the Twilio Console. As a temporary workaround, customers can use the Senders API or continue using the Twilio Console for registration without a preferred display name. Our engineering teams are actively working to resolve the issue, and will have an update within 8 hours.
IDENTIFIED
4 months ago - at 12/09/2025 10:52PM
We are currently investigating an issue where some WhatsApp customers are unable to onboard new senders with their preferred display name through the Twilio Console. As a temporary workaround, customers can use the Senders API or continue using the Twilio Console for registration without a preferred display name. Our engineering teams are actively working to resolve the issue, and will have an update within 4 hours.
IDENTIFIED
4 months ago - at 12/09/2025 08:41PM
We are currently investigating an issue where some WhatsApp customers are unable to onboard new senders with their preferred display name through the Twilio Console. As a temporary workaround, customers can use the Senders API or continue using the Twilio Console for registration without a preferred display name. Our engineering teams are actively working to resolve the issue, and will have an update within 2 hours.
IDENTIFIED
4 months ago - at 12/09/2025 07:43PM
Whatsapp customers are unable to onboard new senders while using Twilio Console Self sign up flow. We are investigating the issue and will have an update within 1 hour.
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