Outage in Zipwhip

SMS Delivery Failures To Multiple Networks in Chile for a Subset Of Longcodes

Resolved Minor

December 10, 2025 - Started 4 months ago - Lasted 1 day
Official incident page

Incident Report

We are experiencing SMS delivery delays when sending messages to and from a subset of Twilio Longcode in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 12/11/2025 09:50PM

We are no longer experiencing SMS delivery to networks in Chile for a subset of long codes. This incident has been resolved.

MONITORING 4 months ago - at 12/11/2025 07:50PM

We are observing successful SMS delivery to multiple networks in Chile for a subset of long codes.. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 4 months ago - at 12/10/2025 11:32PM

We are still experiencing SMS delivery failures when sending messages to multiple networks in Chile for a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

INVESTIGATING 4 months ago - at 12/10/2025 08:23PM

We are still experiencing SMS delivery failures when sending messages to and from a subset of Twilio Longcode in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING 4 months ago - at 12/10/2025 04:15PM

We are continue experiencing SMS delivery failures when sending messages to and from a subset of Twilio Longcode in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 4 months ago - at 12/10/2025 02:14PM

We are continue experiencing SMS delivery delays when sending messages to and from a subset of Twilio Longcode in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 4 months ago - at 12/10/2025 01:17PM

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