Outage in Zipwhip

SMS Delivery Delays and Failures to Movistar Network in Chile via a Subset of Long Codes

Resolved Minor
December 16, 2025 - Started about 20 hours ago - Lasted about 9 hours
Official incident page

Incident Report

We are experiencing SMS delivery delays and failures to Movistar network in Chile via a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. This is related to incident: https://status.twilio.com/incidents/v6qnggjm7k4y

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Latest Updates ( sorted recent to last )
RESOLVED about 12 hours ago - at 12/17/2025 01:20AM

We are no longer experiencing SMS delivery delays when sending messages to the Movistar network in Chile via a subset of long codes. This incident has been resolved.

MONITORING about 13 hours ago - at 12/16/2025 11:39PM

We are observing recovery in SMS delivery delays when sending messages to Movistar network in Chile via a subset of long codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 16 hours ago - at 12/16/2025 08:44PM

We continue to experience SMS delivery delays and failures to Movistar network in Chile via a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING about 17 hours ago - at 12/16/2025 07:48PM

We are still experiencing SMS delivery delays and failures to Movistar network in Chile via a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING about 19 hours ago - at 12/16/2025 05:47PM

We continue experiencing SMS delivery delays and failures to Movistar network in Chile via a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 20 hours ago - at 12/16/2025 04:45PM

We are experiencing SMS delivery delays and failures to Movistar network in Chile via a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
This is related to incident: https://status.twilio.com/incidents/v6qnggjm7k4y

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