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Outage in Zipwhip

We are experiencing a disruption impacting usage reporting, account creation and multiple billing services

Resolved Minor
December 17, 2025 - Started 4 months ago - Lasted about 7 hours
Official incident page

Incident Report

We are experiencing an issue in Twilio main account creation is not working .. Our engineering team is actively working to resolve the issue. We expect to provide another update in 30 minutes or as soon as more information becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 12/17/2025 08:23PM

The issue affecting normal operations for usage reporting, account creation and multiple billing services has been resolved, and the service is functioning normally at this time.

MONITORING 4 months ago - at 12/17/2025 06:31PM

We still see normal operations for Usage reporting, account creation and multiple billing services. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

MONITORING 4 months ago - at 12/17/2025 04:15PM

We still see normal operations for Usage reporting, account creation and multiple billing services. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

MONITORING 4 months ago - at 12/17/2025 03:32PM

We continue to see normal operations for Usage reporting, account creation and multiple billing services. We will continue to monitor for system stability. We'll provide another update in 30 mins or as soon as more information becomes available.

MONITORING 4 months ago - at 12/17/2025 02:48PM

Usage reporting, account creation and multiple billing services are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 mins or as soon as more information becomes available.

INVESTIGATING 4 months ago - at 12/17/2025 02:11PM

We are experiencing a disruption impacting usage reporting, account creation and multiple billing services. This may cause delayed usage visibility in the Console and via the public Usage API, prevent new account signups and make pricing lookups unavailable. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 4 months ago - at 12/17/2025 02:05PM

We are continuing to investigate this issue.

INVESTIGATING 4 months ago - at 12/17/2025 02:00PM

We are experiencing a disruption impacting usage reporting, account creation and multiple billing services. This may cause delayed usage visibility in the Console and via the public Usage API, prevent new account signups and make pricing lookups unavailable. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 4 months ago - at 12/17/2025 01:58PM

We are experiencing a disruption impacting usage reporting, account creation and multiple billing services. This may cause delayed usage visibility in the Console and via the public Usage API, prevent new account signups and make pricing lookups unavailable. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 4 months ago - at 12/17/2025 01:31PM

We are experiencing an issue in Twilio main account creation is not working .. Our engineering team is actively working to resolve the issue. We expect to provide another update in 30 minutes or as soon as more information becomes available.

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