Outage in Zipwhip

We are experiencing a disruption impacting usage reporting, account creation and multiple billing services

Minor
December 17, 2025 - Started about 2 hours ago
Official incident page

Incident Report

We are experiencing an issue in Twilio main account creation is not working .. Our engineering team is actively working to resolve the issue. We expect to provide another update in 30 minutes or as soon as more information becomes available.

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Latest Updates ( sorted recent to last )
MONITORING about 1 hour ago - at 12/17/2025 02:48PM

Usage reporting, account creation and multiple billing services are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 mins or as soon as more information becomes available.

INVESTIGATING about 1 hour ago - at 12/17/2025 02:11PM

We are experiencing a disruption impacting usage reporting, account creation and multiple billing services. This may cause delayed usage visibility in the Console and via the public Usage API, prevent new account signups and make pricing lookups unavailable. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 2 hours ago - at 12/17/2025 02:05PM

We are continuing to investigate this issue.

INVESTIGATING about 2 hours ago - at 12/17/2025 02:00PM

We are experiencing a disruption impacting usage reporting, account creation and multiple billing services. This may cause delayed usage visibility in the Console and via the public Usage API, prevent new account signups and make pricing lookups unavailable. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 2 hours ago - at 12/17/2025 01:58PM

We are experiencing a disruption impacting usage reporting, account creation and multiple billing services. This may cause delayed usage visibility in the Console and via the public Usage API, prevent new account signups and make pricing lookups unavailable. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 2 hours ago - at 12/17/2025 01:31PM

We are experiencing an issue in Twilio main account creation is not working .. Our engineering team is actively working to resolve the issue. We expect to provide another update in 30 minutes or as soon as more information becomes available.

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