Outage in Zipwhip

Issues with the access to support tickets from Twilio Console

Minor
December 17, 2025 - Started about 2 hours ago
Official incident page

Incident Report

Our monitoring systems have detected a potential issue where Customers Cannot Access Tickets in Console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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Latest Updates ( sorted recent to last )
MONITORING 23 minutes ago - at 12/17/2025 04:54PM

Accessing support tickets in Twilio Console is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

INVESTIGATING about 2 hours ago - at 12/17/2025 03:25PM

We are investigating a service interruption with accessing support tickets in Twilio Console. We expect to provide another update in 1 hour or as soon as more information becomes available

INVESTIGATING about 2 hours ago - at 12/17/2025 03:16PM

Our monitoring systems have detected a potential issue where Customers Cannot Access Tickets in Console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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