Outage in Zipwhip

Customer Accounts Not Upgrading After Successful Payment Processing

Minor
December 17, 2025 - Started about 13 hours ago
Official incident page

Incident Report

Our monitoring systems have detected a potential issue customer accounts not upgrading after successful payment processing. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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Latest Updates ( sorted recent to last )
INVESTIGATING about 5 hours ago - at 12/17/2025 11:55PM

We are still investigating a service interruption with customer accounts not upgrading after successful payment processing. We expect to provide another update in 8 hours or as soon as more information becomes available

INVESTIGATING about 9 hours ago - at 12/17/2025 07:56PM

We are still investigating a service interruption with customer accounts not upgrading after successful payment processing. We expect to provide another update in 4 hours or as soon as more information becomes available

INVESTIGATING about 11 hours ago - at 12/17/2025 06:00PM

We are still investigating a service interruption with customer accounts not upgrading after successful payment processing. We expect to provide another update in 2 hours or as soon as more information becomes available

INVESTIGATING about 12 hours ago - at 12/17/2025 04:42PM

We are investigating a service interruption with customer accounts not upgrading after successful payment processing. We expect to provide another update in 1 hour or as soon as more information becomes available

INVESTIGATING about 13 hours ago - at 12/17/2025 04:38PM

Our monitoring systems have detected a potential issue customer accounts not upgrading after successful payment processing. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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