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Outage in Zipwhip

Customer Accounts Not Upgrading After Successful Payment Processing

Resolved Minor
December 17, 2025 - Started 4 months ago - Lasted 1 day
Official incident page

Incident Report

Our monitoring systems have detected a potential issue customer accounts not upgrading after successful payment processing. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 12/19/2025 03:58AM

The issues with accounts not upgrading after successful payment processing has been resolved and is operating normally at this time.

MONITORING 3 months ago - at 12/18/2025 05:40PM

The issues with accounts not upgrading after successful payment processing is now operating normally. We will continue to monitor for system stability. We'll provide another update in 24 hours or as soon as more information becomes available.

INVESTIGATING 4 months ago - at 12/18/2025 07:48AM

We are still investigating a service interruption with customer accounts not upgrading after successful payment processing. We expect to provide another update in 16 hours or as soon as more information becomes available.

INVESTIGATING 4 months ago - at 12/17/2025 11:55PM

We are still investigating a service interruption with customer accounts not upgrading after successful payment processing. We expect to provide another update in 8 hours or as soon as more information becomes available

INVESTIGATING 4 months ago - at 12/17/2025 07:56PM

We are still investigating a service interruption with customer accounts not upgrading after successful payment processing. We expect to provide another update in 4 hours or as soon as more information becomes available

INVESTIGATING 4 months ago - at 12/17/2025 06:00PM

We are still investigating a service interruption with customer accounts not upgrading after successful payment processing. We expect to provide another update in 2 hours or as soon as more information becomes available

INVESTIGATING 4 months ago - at 12/17/2025 04:42PM

We are investigating a service interruption with customer accounts not upgrading after successful payment processing. We expect to provide another update in 1 hour or as soon as more information becomes available

INVESTIGATING 4 months ago - at 12/17/2025 04:38PM

Our monitoring systems have detected a potential issue customer accounts not upgrading after successful payment processing. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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