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Outage in Zipwhip

MMS Delivery Delays and Failures To and From a Subset of Longcodes in Australia

Resolved Minor
December 20, 2025 - Started 3 months ago - Lasted about 23 hours
Official incident page

Incident Report

We are experiencing MMS delivery delays and failures affecting a subset of Australian longcodes, for both inbound and outbound messages. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 12/21/2025 08:04AM

We are no longer experiencing MMS delivery delays when sending messages to subset of Australian long codes, for both inbound and outbound messages. This incident has been resolved.

MONITORING 3 months ago - at 12/21/2025 06:49AM

We are observing recovery in MMS delivery delays and failures when sending messages to a subset of Australian long codes, for both inbound and outbound messages. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 3 months ago - at 12/20/2025 11:48PM

We continue experiencing MMS delivery delays and failures affecting a subset of Australian long codes, for both inbound and outbound messages. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

INVESTIGATING 3 months ago - at 12/20/2025 04:13PM

We continue experiencing MMS delivery delays and failures affecting a subset of Australian long codes, for both inbound and outbound messages. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING 3 months ago - at 12/20/2025 12:08PM

We continue to experience MMS delivery delays and failures affecting a subset of Australian longcodes, for both inbound and outbound messages. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hour or as soon as more information becomes available.

INVESTIGATING 3 months ago - at 12/20/2025 10:22AM

We continue to experience MMS delivery delays and failures affecting a subset of Australian longcodes, for both inbound and outbound messages. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.

INVESTIGATING 3 months ago - at 12/20/2025 09:33AM

We are experiencing MMS delivery delays and failures affecting a subset of Australian longcodes, for both inbound and outbound messages. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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