Outage in Zipwhip

RCS Message Delivery Failures

Resolved Minor
December 29, 2025 - Started 2 days ago - Lasted about 3 hours
Official incident page

Incident Report

Our monitoring systems have detected a potential issue with RCS orchestrated messages failing to reach end users. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 12/29/2025 04:22AM

The service interruption with RCS orchestrated messages failing to reach end users due to Time-To-Live (TTL) expiring, resulting in undelivered delivery status reports (DLRs) has been resolved and is operating normally at this time.

INVESTIGATING 2 days ago - at 12/29/2025 02:51AM

We are investigating a service interruption with RCS orchestrated messages failing to reach end users due to Time-To-Live (TTL) expiring, resulting in undelivered delivery status reports (DLRs). We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 2 days ago - at 12/29/2025 01:51AM

We are investigating a service interruption with RCS orchestrated messages failing to reach end users due to Time-To-Live (TTL) expiring, resulting in undelivered delivery status reports (DLRs). We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 2 days ago - at 12/29/2025 01:34AM

Our monitoring systems have detected a potential issue with RCS orchestrated messages failing to reach end users. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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