Outage in Zipwhip

Call Quality Issue To and From a Subset of Twilio Phone Numbers in Taiwan

Minor
December 29, 2025 - Started 2 days ago
Official incident page

Incident Report

Our monitoring systems have detected a potential issue for Call Quality To and From a Subset of Twilio Phone Number in Taiwan. Our Engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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Latest Updates ( sorted recent to last )
INVESTIGATING about 15 hours ago - at 12/30/2025 03:26PM

We continue to investigate call quality issues to and from a subset of Twilio's Phone Numbers in Taiwan. Our engineering team is working with our carrier partners to resolve this. We expect to provide another update in 24 hours or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 12/29/2025 11:28PM

We continue to investigate call quality issues to and from a subset of Twilio's Phone Numbers in Taiwan. Our engineering team is working with our carrier partners to resolve this. We expect to provide another update in 16 hours or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 12/29/2025 03:30PM

We continue to investigate call quality issues to and from a subset of Twilio's Phone Numbers in Taiwan. Our engineering team is working with our carrier partners to resolve this. We expect to provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING 2 days ago - at 12/29/2025 11:33AM

We continue to investigate call quality issues to and from a subset of Twilio's Phone Numbers in Taiwan. Our engineering team is working with our carrier partners to resolve this. We expect to provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 2 days ago - at 12/29/2025 09:32AM

We continue to investigate call quality issues to and from a subset of Twilio's Phone Numbers in Taiwan. Our engineering team is working with our carrier partners to resolve this. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 2 days ago - at 12/29/2025 08:32AM

Our monitoring systems have detected a potential issue for Call Quality To and From a Subset of Twilio Phone Number in Taiwan. Our Engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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