Outage in Zipwhip

Our Engineers are Investigating an Issue with Voice Insights

Resolved Minor
December 30, 2025 - Started about 5 hours ago - Lasted about 2 hours
Official incident page

Incident Report

Our engineers are currently investigating the customer impact of a retroactive issue with Voice Insights for Call Summaries in the US region. We will follow up and provide customer impact details within 2 hours.

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Latest Updates ( sorted recent to last )
RESOLVED about 3 hours ago - at 12/31/2025 03:46AM

The customer impact of a retroactive issue with Voice Insights for Call Summaries in the US region has been resolved and is operating normally at this time.

MONITORING about 5 hours ago - at 12/31/2025 01:55AM

Our engineers are currently investigating the customer impact of a retroactive issue with Voice Insights for Call Summaries in the US region. We will follow up and provide customer impact details within 2 hours.

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