Outage in Zipwhip

Call Failures From A Subset of Twilio's Phone Numbers to Kenya

Resolved Minor
January 06, 2026 - Started 2 days ago - Lasted about 4 hours
Official incident page

Incident Report

We are observing call failures from a subset of Twilio's Phone Numbers to Kenya. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 01/06/2026 06:57PM

The issue affecting call failures from a subset of Twilio's Phone Numbers to Kenya has been resolved, and the service is functioning normally at this time.

MONITORING 2 days ago - at 01/06/2026 04:54PM

We have started seeing recovery for call failures from a subset of Twilio's Phone Numbers to Kenya. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 2 days ago - at 01/06/2026 04:36PM

We are observing call failures from a subset of Twilio's Phone Numbers to Kenya. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 2 days ago - at 01/06/2026 03:30PM

We are observing call failures from a subset of Twilio's Phone Numbers to Kenya. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

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