Outage in Zipwhip

Some Percentage of RCS Messages are Experiencing Delays

Resolved Minor
January 08, 2026 - Started 1 day ago - Lasted about 7 hours
Official incident page

Incident Report

We are currently investigating an issue where some percentage of RCS messages are delayed. Our team has identified that the RCS service is returning permission denied errors, which is impacting message delivery for some of our customers. We are actively working to resolve this as quickly as possible. We will provide another update in 1 hour or as soon as more information becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED about 18 hours ago - at 01/08/2026 03:25PM

We are no longer experiencing delays with RCS messages. This incident has been resolved.

MONITORING about 20 hours ago - at 01/08/2026 01:26PM

We are still observing recovery in a percentage of RCS messages being delayed. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

MONITORING about 22 hours ago - at 01/08/2026 11:26AM

We are still observing recovery in a percentage of RCS messages being delayed. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

MONITORING 1 day ago - at 01/08/2026 09:29AM

We are observing recovery in a percentage of RCS messages being delayed. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 01/08/2026 09:08AM

We are still investigating an issue where some percentage of RCS messages are delayed. Our team has identified that the RCS service is returning permission denied errors, which is impacting message delivery for some of our customers. We are actively working to resolve this as quickly as possible. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 01/08/2026 08:10AM

We are currently investigating an issue where some percentage of RCS messages are delayed. Our team has identified that the RCS service is returning permission denied errors, which is impacting message delivery for some of our customers. We are actively working to resolve this as quickly as possible. We will provide another update in 1 hour or as soon as more information becomes available.

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