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Outage in Zipwhip

SMS Delivery Delays from Twilio to Telefonica Costa Rica

Resolved Minor
April 12, 2026 - Started about 16 hours ago - Lasted about 5 hours
Official incident page

Incident Report

Twilio customers may be experiencing SMS delivery delays from Twilio to Telefonica network subscribers in Costa Rica. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED about 12 hours ago - at 04/12/2026 08:26AM

The incident has been resolved and SMS delivery from Twilio to Telefonica network subscribers in Costa Rica is operating normally.

MONITORING about 13 hours ago - at 04/12/2026 07:16AM

We have observed a recovery in SMS delivery from Twilio to Telefonica network subscribers in Costa Rica and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

MONITORING about 13 hours ago - at 04/12/2026 07:05AM

We have observed a recovery in SMS delivery from Twilio Long Codes and Alphanumeric Sender IDs to Telefonica network subscribers in Costa Rica and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 15 hours ago - at 04/12/2026 05:05AM

Twilio customers may be experiencing SMS delivery delays from Twilio to Telefonica network subscribers in Costa Rica. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 16 hours ago - at 04/12/2026 04:03AM

Twilio customers may be experiencing SMS delivery delays from Twilio to Telefonica network subscribers in Costa Rica. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

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