Outage in Zipwhip
Voice Insights Console Dashboard Error
Resolved MinorIncident Report
Summary AI Generated
Zipwhip experienced a 1.8-hour incident where Twilio customers were unable to access the Voice Insights Console Dashboard in the IE1 region. The US1 and AU1 regions were unaffected throughout the incident. Engineers implemented a fix and monitored recovery before fully resolving the issue.
Our engineers are currently investigating an issue regarding voice insights. Twilio customers affected are temporarily unable to access the Voice Insights Console Dashboard in IE1. There is no impact to Voice Insights Console Dashboard in the US1 and AU1 regions.
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 09/11/2026 06:48PM
This incident has been resolved.
MONITORING
2 days ago - at 09/11/2026 05:34PM
Our engineers have implemented a fix and are continuning to monitor systems for recovery. We will provide another update in 1 hour.
INVESTIGATING
2 days ago - at 09/11/2026 05:02PM
Our engineers are currently investigating an issue regarding voice insights. Twilio customers affected are temporarily unable to access the Voice Insights Console Dashboard in IE1. There is no impact to Voice Insights Console Dashboard in the US1 and AU1 regions.
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