Outage in Zipwhip
Errors Impacting Real-Time Transcriptions, Conversation Relay, <Gather> Voice TwiML
Resolved MinorIncident Report
Summary AI Generated
Zipwhip experienced elevated error rates affecting Real-Time Transcriptions, Conversation Relay, and <Gather> Voice TwiML products when using the Deepgram model, lasting approximately 2.8 hours. During the incident, the Google model was available as a workaround for affected customers. The issue fully resolved on September 12, 2026, with services returning to normal operation.
Our engineering team has observed an increase in error rates affecting our Real-Time Transcriptions, Conversation Relay, and Voice TwiML products. We will provide another update in 1 hour or as soon as more information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
about 20 hours ago - at 09/13/2026 12:12AM
We are no longer experiencing issues with Real-Time Transcriptions, Conversation Relay, and Voice TwiML products when using the Deepgram model. This incident has been resolved.
MONITORING
about 21 hours ago - at 09/12/2026 11:12PM
We are observing recovery across our Real-Time Transcriptions, Conversation Relay, and Voice TwiML products when using the Deepgram model. We will continue monitoring affected services to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
about 22 hours ago - at 09/12/2026 10:12PM
Our engineering team has observed an increase in error rates affecting our Real-Time Transcriptions, Conversation Relay, and Voice TwiML products using the Deepgram model. Customers experiencing issues should use the Google model as a workaround. We will provide another update in 1 hour or as soon as more information becomes available.
IDENTIFIED
about 23 hours ago - at 09/12/2026 09:27PM
Our engineering team has observed an increase in error rates affecting our Real-Time Transcriptions, Conversation Relay, and Voice TwiML products. We will provide another update in 1 hour or as soon as more information becomes available.
INVESTIGATING
about 23 hours ago - at 09/12/2026 09:25PM
Our engineering team has observed an increase in error rates affecting our Real-Time Transcriptions, Conversation Relay, and Voice TwiML products. We will provide another update in 1 hour or as soon as more information becomes available.
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