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Outage in Zipwhip

Intermittent Trial Unit Errors for Verify 'Try it out' Feature

Resolved Minor
September 25, 2026 - Started 1 day ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

Zipwhip experienced a 1.5-hour minor incident where trial account users encountered intermittent "Trial units expired" errors when creating verifications through the Twilio Verify "Try it out" feature. The issue was detected by monitoring systems and investigated by engineers. The feature was restored to normal operation and the incident was fully resolved.

Our monitoring systems have detected a potential issue with the Twilio Verify 'Try it out' feature for trial accounts. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

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Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 09/26/2026 01:16AM

This incident has been resolved. The Twilio Verify 'Try it out' feature for trial accounts is operating normally.

MONITORING 1 day ago - at 09/26/2026 12:46AM

Twilio Verify 'Try it out' feature in trial accounts is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 09/26/2026 12:00AM

We are investigating intermittent "Trial units expired" errors when creating verifications using the Twilio Verify 'Try it out' feature in trial accounts. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 09/25/2026 11:51PM

Our monitoring systems have detected a potential issue with the Twilio Verify 'Try it out' feature for trial accounts. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

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