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Zoho Outage History

Every past Zoho outage tracked by IsDown, with detection times, duration, and resolution details.

There were 614 Zoho outages since October 2022. The 166 outages from the last 12 months are summarized below, with incident details, duration, and resolution information.

Major April 16, 2026

April 2026: "Zoho Analytics-Download" is Down

Detected Apr 16, 2026 11:36 AM EDT · Resolved Apr 16, 2026 11:42 AM EDT · Duration 6 minutes

Zoho Analytics experienced a major service disruption affecting the download functionality. The outage prevented users from downloading reports and data from the Analytics platform. The issue was resolved after 6 minutes of downtime.

Major April 15, 2026

April 2026: "Customer Analytics" is Down

Detected Apr 15, 2026 9:04 PM EDT · Resolved Apr 16, 2026 1:08 AM EDT · Duration about 4 hours

Zoho's Customer Analytics service experienced a major outage lasting 4.1 hours. The service was completely down during this period, preventing users from accessing customer analytics functionality. The incident has been resolved and the service restored.

Major April 15, 2026

April 2026: "Customer Analytics" is Down

Detected Apr 15, 2026 4:48 PM EDT · Resolved Apr 15, 2026 5:16 PM EDT · Duration 27 minutes

Zoho's Customer Analytics service experienced a major outage that lasted 27 minutes. The service was completely down during this period, preventing users from accessing customer analytics functionality. The incident has been resolved and the service is now operational.

Major April 15, 2026

April 2026: "Customer Analytics" is Down

Detected Apr 15, 2026 3:34 PM EDT · Resolved Apr 15, 2026 4:39 PM EDT · Duration about 1 hour

Zoho experienced a major outage affecting their Customer Analytics service for 1.1 hours. Users also reported that Zoho email was not accessible during this incident. The service has since been restored.

Major April 15, 2026

April 2026: "Customer Analytics" is Down

Detected Apr 15, 2026 2:40 PM EDT · Resolved Apr 15, 2026 3:27 PM EDT · Duration about 1 hour

Zoho's Customer Analytics service experienced a major outage that lasted 47 minutes. The service was completely down during this period, preventing users from accessing customer analytics functionality. The incident has been resolved and the service is now operational.

Major April 15, 2026

April 2026: "Customer Analytics" is Down

Detected Apr 15, 2026 2:11 PM EDT · Resolved Apr 15, 2026 2:23 PM EDT · Duration 12 minutes

Zoho's Customer Analytics service experienced a major outage that lasted 12 minutes. The entire Customer Analytics component was unavailable during this period. The service has since been restored to normal operation.

Major April 15, 2026

April 2026: Interim Update on Service Disruption

Detected Apr 15, 2026 1:50 PM EDT · Resolved Apr 15, 2026 7:28 PM EDT · Duration about 6 hours

Zoho experienced a Distributed Denial of Service (DDoS) attack that impacted www.zoho.com and affected accessibility to site servers across multiple data centers for 5.6 hours. The attack caused intermittent issues with new access attempts and page loads, while customers already logged in experienced minimal disruption. Zoho's teams actively investigated and implemented mitigation measures to restore normal service availability.

Major April 15, 2026

April 2026: Component "Customer Analytics" and a few other components are Down

Detected Apr 15, 2026 12:26 PM EDT · Resolved Apr 15, 2026 2:11 PM EDT · Duration about 2 hours

Zoho experienced a major service outage affecting Zepto Mail, Customer Analytics, and other components for 1.8 hours. Users reported being unable to access the Zoho Books website during the incident. The service has since been restored.

Major April 3, 2026

April 2026: "Qntrl Marketplace" is Down

Detected Apr 3, 2026 9:00 AM EDT · Resolved Apr 3, 2026 9:16 AM EDT · Duration 17 minutes

The Zoho Qntrl Marketplace experienced a major service outage that rendered it completely inaccessible to users. The incident affected all marketplace functionality for customers attempting to access Qntrl's marketplace features. The service was restored after 17 minutes of downtime.

Major March 28, 2026

March 2026: Component "Zoho Catalyst" and a few other components are Down

Detected Mar 28, 2026 8:55 AM EDT · Resolved Mar 28, 2026 9:22 AM EDT · Duration 27 minutes

Zoho experienced a major service outage affecting Zoho Catalyst, Zoho Spend, and dozens of other components including core services like Zoho Mail, CRM, Books, and most of their product suite. The widespread disruption impacted nearly all Zoho services across their platform. The incident was resolved after 27 minutes of downtime.