QuickBooks Online Integration - Sync Disruption

The QuickBooks Online integration issue has been fully resolved. The API rate limit has been lifted, and all events that were queued during the outage have been successfully retried and processed.

Payment processing and syncing for QuickBooks Online customers are fully operational.

Thank you for your patience.

We have upgraded our QuickBooks API plan to resolve the rate limit issue that caused the disruption since February 16, 2026. Syncing and payment processing for QuickBooks Online customers should now be resuming.

We are actively monitoring to confirm all services are operating normally. Any data that was queued during the downtime will be synced automatically.

If you continue to experience issues, please contact our support team.

We will post a final update once we have confirmed full recovery.

We have identified the cause of the QuickBooks Online disruption that began on February 16, 2026. Our integration has reached the monthly QuickBooks API rate limit for our current plan tier.

What's affected:
- Payment and invoice data syncing between Zomentum Payments and QuickBooks Online
- Payment collection for customers with QuickBooks Online integration enabled

What's NOT affected:
- Zomentum Payments processing for customers not using QuickBooks Online
- All other Zomentum platform functionality

What we're doing:
We are working with Intuit to increase our API quota and restore full functionality. Once resolved, any queued sync data will be processed automatically. No action is needed from customers at this time.

We will post updates as the situation progresses.

We are aware that the QuickBooks Online integration for Zomentum Payments is currently experiencing a sync disruption. The issue began on February 16, 2026, and some customers may have received a notification from Intuit stating that "Zomentum Payments is offline."

What's affected:
- Payment and invoice data syncing between Zomentum Payments and QuickBooks Online

What's NOT affected:
- Zomentum Payments processing (collecting payments, sending invoices)
- All other Zomentum platform functionality

What we're doing:
Our engineering team is actively investigating and working to restore the QuickBooks connection. No action is needed from customers at this time — once resolved, any queued sync data will be processed automatically.

We will post updates here as we have more information.