Outage in Zoom Virtual Agent
Issues Affecting Zoom Phone and Zoom Contact Center Inbound and Outbound SMS in Australia
Resolved MinorIncident Report
We are currently investigating a service degradation affecting Zoom Phone and Zoom Contact Center Inbound and Outbound SMS in Australia.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 03/12/2026 04:14AM
This incident has been resolved and the affected services have been restored.
MONITORING
about 1 month ago - at 03/12/2026 03:58AM
Our underlying carrier partner has resolved the issue affecting inbound and outbound SMS delivery. Our team will continue to monitor the situation closely and keep you informed of any further developments.
IDENTIFIED
about 1 month ago - at 03/12/2026 02:53AM
We continue to work with our carrier to resolve the issue and will keep you informed with timely updates as progress is made.
Thank you for your patience.
IDENTIFIED
about 1 month ago - at 03/12/2026 01:53AM
We have identified the issue affecting inbound and outbound SMS delivery.
We are working with our carrier to resolve the issue and will keep you informed with timely updates as progress is made.
Thank you for your patience.
INVESTIGATING
about 1 month ago - at 03/12/2026 01:14AM
We are currently investigating a service degradation affecting Zoom Phone and Zoom Contact Center Inbound and Outbound SMS in Australia.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
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