Outage in Zoom Virtual Agent
Service Degradation Affecting Zoom Contact Center’s AI Companion, Zoom Virtual Agent's Chat and Voice AI Engagements.
Resolved MinorIncident Report
Summary AI Generated
Zoom Virtual Agent experienced a service degradation that affected AI Companion, Chat AI, and Voice AI engagements within Zoom Contact Center for 4.9 hours. The incident impacted users' ability to properly utilize these AI-powered contact center features. The root cause was identified and the service was successfully restored with continued monitoring.
We are currently investigating a service degradation affecting Zoom Contact Center’s AI Companion, Zoom Virtual Agent’s Chat and Voice AI Engagements.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
Trusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 05/27/2026 08:28PM
This incident has been resolved.
MONITORING
2 days ago - at 05/27/2026 04:15PM
A service degradation affecting Zoom Contact Center’s AI Companion, Zoom Virtual Agent’s Chat and Voice AI Engagements has been successfully resolved.
Our team will continue to monitor the situation closely and keep you informed of any further developments.
IDENTIFIED
2 days ago - at 05/27/2026 03:35PM
We have successfully identified the root cause of a service degradation affecting Zoom Contact Center’s AI Companion, Zoom Virtual Agent’s Chat and Voice AI Engagements.
Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.
Thank you for your patience.
INVESTIGATING
2 days ago - at 05/27/2026 03:33PM
We are currently investigating a service degradation affecting Zoom Contact Center’s AI Companion, Zoom Virtual Agent’s Chat and Voice AI Engagements.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
Latest Zoom Virtual Agent outages
Service Degradation with Live Transcription and Call Summary in the Australia Region - about 14 hours ago
Service Degradation Affecting Zoom AI Companion in United States - about 23 hours ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
