Outage in Zoom Virtual Agent
Service Degradation Affecting Giphy In Zoom Chat and Zoom In-Meeting Chat.
Minor
May 26, 2026 - Started 3 days ago
Official incident page
Official incident page
Incident Report
We are currently investigating a service degradation with Giphy.
Users may be unable to search or send GIFs In Zoom Chat and Zoom In-Meeting Chat.
We appreciate your patience as we work to resolve this issue.
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Latest Updates ( sorted recent to last )
IDENTIFIED
about 14 hours ago - at 05/29/2026 01:13AM
We have narrowed down the GIF issue to Zoom client versions 7.0.0 – 7.0.4. We will begin re-enabling the GIF feature on unaffected client versions starting today through this weekend.
We will provide updates as more information becomes available.
Thank you for your patience.
IDENTIFIED
about 16 hours ago - at 05/28/2026 11:30PM
We continue to investigate the issue with Giphy in Zoom Chat and Zoom In-Meeting Chat. Users may be unable to search or send GIFs. Some users may also experience re-login prompts.
We will provide updates as more information becomes available.
Thank you for your patience.
IDENTIFIED
1 day ago - at 05/28/2026 11:39AM
We continue to investigate the issue with Giphy in Zoom Chat and Zoom In-Meeting Chat. Users may be unable to search or send GIFs. Some users may also experience re-login prompts.
We will provide updates as more information becomes available.
Thank you for your patience.
IDENTIFIED
1 day ago - at 05/27/2026 11:38PM
We continue to investigate the issue with Giphy in Zoom Chat and Zoom In-Meeting Chat. Users may be unable to search or send GIFs. Some users may also experience re-login prompts.
We will provide updates as more information becomes available.
Thank you for your patience.
IDENTIFIED
2 days ago - at 05/27/2026 04:50PM
We are still investigating the issue with Giphy in Zoom Chat and Zoom In-Meeting Chat.
Users may be unable to search or send GIFs.
Some users may also experience re-login prompts.
We will provide updates as more information becomes available.
Thank you for your patience.
MONITORING
2 days ago - at 05/27/2026 01:08PM
The issue affecting Giphy in Zoom Chat and Zoom In-Meeting Chat has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
IDENTIFIED
2 days ago - at 05/27/2026 09:42AM
We are still investigating issue with Giphy in Zoom Chat and Zoom In-Meeting Chat. Users may be unable to search or send GIFs. Some users may also experience re-login prompts.
We will provide updates as more information becomes available.
Thank you for your patience.
IDENTIFIED
2 days ago - at 05/27/2026 05:38AM
Our team continues to work on the resolution for the service degradation affecting Giphy in Zoom Chat and Zoom In-Meeting Chat. Users may be unable to search or send GIFs. Some users may also experience re-login prompts.
We will provide updates as more information becomes available.
Thank you for your patience.
IDENTIFIED
2 days ago - at 05/27/2026 03:29AM
We are still investigating issue with Giphy in Zoom Chat and Zoom In-Meeting Chat. Users may be unable to search or send GIFs. Some users may also experience re-login prompts.
We will provide updates as more information becomes available.
Thank you for your patience.
IDENTIFIED
3 days ago - at 05/27/2026 02:06AM
Our team continues to work on the resolution for the service degradation affecting Giphy in Zoom chat and Zoom in-meeting chat.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
IDENTIFIED
3 days ago - at 05/26/2026 11:08PM
Our team continues to work on the resolution for the service degradation affecting Giphy in Zoom chat and Zoom in-meeting chat.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
IDENTIFIED
3 days ago - at 05/26/2026 06:25PM
We have successfully identified the root cause affecting Giphy In Zoom Chat and Zoom In-Meeting Chat.
Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.
Thank you for your patience.
INVESTIGATING
3 days ago - at 05/26/2026 06:22PM
We are currently investigating a service degradation with Giphy.
Users may be unable to search or send GIFs In Zoom Chat and Zoom In-Meeting Chat.
We appreciate your patience as we work to resolve this issue.
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