Outage in Zoom Virtual Agent

Service Degradation Affecting Live Transcriptions in Zoom Client 7.0.0 and Above

Resolved Minor

April 20, 2026 - Started 19 days ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently investigating a service degradation affecting Zoom Client 7.0.2 users to view live transcriptions in Meetings. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

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Latest Updates ( sorted recent to last )

RESOLVED 19 days ago - at 04/20/2026 10:06AM

This incident has been resolved and the affected services have been restored.

MONITORING 19 days ago - at 04/20/2026 09:19AM

The issue affecting users using Zoom Client 7.0.0 and above with My Notes feature disabled to view live transcriptions in Meetings has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

IDENTIFIED 19 days ago - at 04/20/2026 08:14AM

Our team continue to work on a resolution, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.

IDENTIFIED 19 days ago - at 04/20/2026 06:25AM

We have successfully identified the root cause affecting users using Zoom Client 7.0.0 and above with My Notes feature disabled to view live transcriptions in Meetings.

Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.

INVESTIGATING 19 days ago - at 04/20/2026 06:05AM

We are currently investigating a service degradation affecting Zoom Client 7.0.2 users to view live transcriptions in Meetings.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.

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