Outage in Zoom Virtual Agent
Service Degradation Affecting Zoom Phone and Zoom Contact Center Inbound calls in India
Resolved MinorIncident Report
Summary AI Generated
A subset of Airtel subscribers in India experienced degraded inbound call connectivity to Zoom Phone and Zoom Contact Center India numbers for approximately 21 hours, while outbound calls remained unaffected. The issue was traced to an underlying carrier problem, which Zoom resolved in coordination with their carrier partner. Services were fully restored and confirmed resolved on July 8, 2026.
We are currently investigating a service degradation affecting a subset of Airtel subscribers for inbound call connectivity to Zoom India phone numbers for Zoom Phone and Zoom Contact Center. Outbound calls continue to function normally.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
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Latest Updates ( sorted recent to last )
RESOLVED
10 days ago - at 07/08/2026 07:14AM
This incident has been resolved and the affected services have been restored.
MONITORING
10 days ago - at 07/07/2026 09:44PM
The service degradation affecting Zoom Phone and Zoom Contact Center Inbound calls in India has been successfully resolved.
Our team will continue to monitor the situation closely and keep you informed of any further developments.
IDENTIFIED
10 days ago - at 07/07/2026 09:06PM
We continue to work with our carrier partner to resolve the issue and will provide updates as soon as more information becomes available.
Thank you for your patience.
IDENTIFIED
10 days ago - at 07/07/2026 06:06PM
We continue to work with our carrier partner to resolve the issue and will provide updates as soon as more information becomes available.
Thank you for your patience.
IDENTIFIED
10 days ago - at 07/07/2026 03:56PM
We continue to work with our carrier partner to resolve the issue and will provide updates as soon as more information becomes available.
Thank you for your patience.
IDENTIFIED
10 days ago - at 07/07/2026 01:57PM
We continue to work with our carrier partner to resolve the issue and will provide updates as soon as more information becomes available.
Thank you for your patience.
IDENTIFIED
10 days ago - at 07/07/2026 11:57AM
We continue to work with our carrier partner to resolve the issue and will provide updates as soon as more information becomes available.
Thank you for your patience.
IDENTIFIED
11 days ago - at 07/07/2026 10:53AM
We have identified the issue with our underlying carrier affecting a subset of Airtel subscribers, which is impacting inbound call connectivity to Zoom India phone numbers for Zoom Phone and Zoom Contact Center. Outbound calls continue to function normally.
We are actively working with our carrier partner to resolve the issue.
We will share updates as soon as they become available.
INVESTIGATING
11 days ago - at 07/07/2026 10:15AM
We are currently investigating a service degradation affecting a subset of Airtel subscribers for inbound call connectivity to Zoom India phone numbers for Zoom Phone and Zoom Contact Center. Outbound calls continue to function normally.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
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