Outage in Zoom Virtual Agent
Service Degradation Affecting Offline Meeting transcription in US Region.
Resolved MinorIncident Report
Summary AI Generated
Zoom Virtual Agent experienced an 8.5-hour service degradation affecting Offline Meeting transcription for users in the US region. The root cause was identified, and the team worked to implement a fix before confirming resolution. Affected services were fully restored and the incident was closed after a monitoring period.
We have successfully identified the root cause affecting Offline Meeting transcription in US Region.
Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.
Thank you for your patience.
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Latest Updates ( sorted recent to last )
RESOLVED
10 days ago - at 07/27/2026 05:35PM
This incident has been resolved and the affected services have been restored.
MONITORING
11 days ago - at 07/27/2026 12:45PM
The issue affecting Offline Meeting transcriptions in US Region has been successfully resolved.
Our team will continue to monitor the situation closely and keep you informed of any further developments.
IDENTIFIED
11 days ago - at 07/27/2026 12:04PM
We continue to work on a fix for this issue and will provide updates as soon as there is more information to share.
We appreciate your patience as we work to resolve this issue.
IDENTIFIED
11 days ago - at 07/27/2026 11:03AM
We continue to work on a fix for this issue and will provide updates as soon as there is more information to share.
We appreciate your patience as we work to resolve this issue.
IDENTIFIED
11 days ago - at 07/27/2026 10:02AM
We continue to work on a fix for this issue and will provide updates as soon as there is more information to share.
We appreciate your patience as we work to resolve this issue.
IDENTIFIED
11 days ago - at 07/27/2026 09:08AM
We have successfully identified the root cause affecting Offline Meeting transcription in US Region.
Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.
Thank you for your patience.
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