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Outage in Zoom Virtual Agent

Service Degradation Affecting Customer Using Polycom Devices Going Offline

Minor
September 25, 2026 - Started 12 days ago
Official incident page

Incident Report

We are currently investigating a service degradation with a subset of users with Polycom devices going offline. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

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Latest Updates ( sorted recent to last )
IDENTIFIED about 8 hours ago - at 10/07/2026 03:02AM

We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline.

We will keep you informed with timely updates as progress is made.

Thank you for your patience.

IDENTIFIED 1 day ago - at 10/06/2026 01:31AM

We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline.

We will keep you informed with timely updates as progress is made.

Thank you for your patience.

IDENTIFIED 2 days ago - at 10/05/2026 01:32AM

We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline.

We will keep you informed with timely updates as progress is made.

Thank you for your patience.

IDENTIFIED 3 days ago - at 10/04/2026 01:28AM

We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline.

We will keep you informed with timely updates as progress is made.

Thank you for your patience.

IDENTIFIED 4 days ago - at 10/03/2026 01:31AM

We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline.

We will keep you informed with timely updates as progress is made.

Thank you for your patience.

IDENTIFIED 5 days ago - at 10/02/2026 01:31AM

We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline.

We will keep you informed with timely updates as progress is made.

Thank you for your patience.

IDENTIFIED 6 days ago - at 10/01/2026 01:33AM

We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline.

We will keep you informed with timely updates as progress is made.

Thank you for your patience.

IDENTIFIED 7 days ago - at 09/30/2026 01:30AM

We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline.

We will keep you informed with timely updates as progress is made.

Thank you for your patience.

IDENTIFIED 8 days ago - at 09/29/2026 01:22AM

We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline.

We will keep you informed with timely updates as progress is made.

Thank you for your patience.

IDENTIFIED 9 days ago - at 09/28/2026 01:19AM

We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline.

We will keep you informed with timely updates as progress is made.

Thank you for your patience.

IDENTIFIED 10 days ago - at 09/27/2026 10:44AM

A significant number of Polycom devices are back online, and service has been restored for the majority of affected users.

We are continuing to work with our underlying provider to address the remaining service degradation affecting a subset of users whose Polycom devices remain offline.

We will continue to monitor the service closely and provide further updates as progress is made.

Thank you for your patience and understanding.

IDENTIFIED 10 days ago - at 09/27/2026 04:01AM

We are continuing to work with our underlying provider to address the service degradation affecting a subset of users experiencing Polycom devices going offline.

We will keep you informed with timely updates as progress is made.

Thank you for your patience.

IDENTIFIED 11 days ago - at 09/26/2026 08:01PM

We are continuing to work with our underlying provider to address the service degradation affecting a subset of users experiencing Polycom devices going offline.

We will keep you informed with timely updates as progress is made.

Thank you for your patience.

IDENTIFIED 11 days ago - at 09/26/2026 01:51PM

Our team continue to work with our underlying provider affecting service degradation with a subset of users with Polycom devices going offline.

We will keep you informed with timely updates as progress is made.

Thank you for your patience.

IDENTIFIED 11 days ago - at 09/26/2026 05:32AM

Our team continue to work with our underlying provider affecting service degradation with a subset of users with Polycom devices going offline.

We will keep you informed with timely updates as progress is made.

Thank you for your patience.

IDENTIFIED 11 days ago - at 09/26/2026 01:31AM

Our team continue to work with our underlying provider affecting service degradation with a subset of users with Polycom devices going offline.

We will keep you informed with timely updates as progress is made.

Thank you for your patience.

IDENTIFIED 12 days ago - at 09/25/2026 10:31PM

Our team continue to work with our underlying provider affecting service degradation with a subset of users with Polycom devices going offline.

We will keep you informed with timely updates as progress is made.

Thank you for your patience.

IDENTIFIED 12 days ago - at 09/25/2026 08:20PM

The root cause affecting service degradation with a subset of users with Polycom devices going offline has been identified.

We will keep you informed with timely updates as progress is made.

INVESTIGATING 12 days ago - at 09/25/2026 07:11PM

We are continuing to investigate this issue and will provide updates as soon as there is more information to share.

Thank you for your patience.

INVESTIGATING 12 days ago - at 09/25/2026 05:45PM

We are currently investigating a service degradation with a subset of users with Polycom devices going offline.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.

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