Outage in Zoom Virtual Agent

Service Degradation Affecting Zoom Canvas, My Notes, Sheets, In App Purchases, Billing Hub, and Clips.

Resolved Minor

September 29, 2026 - Started 9 days ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating a service degradation with Zoom Canvas, My Notes, Sheets, In App Purchases, Billing Hub, and Clips. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

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Latest Updates ( sorted recent to last )

RESOLVED 8 days ago - at 09/28/2026 11:35PM

This incident has been resolved and the affected services have been restored.

MONITORING 8 days ago - at 09/28/2026 11:23PM

The service degradation affecting Zoom Canvas, My Notes, Sheets, In App Purchases, Billing Hub, and Clips has been successfully resolved.

Our team will continue to monitor the situation closely and keep you informed of any further developments.

INVESTIGATING 9 days ago - at 09/28/2026 10:15PM

We are currently investigating a service degradation with Zoom Canvas, My Notes, Sheets, In App Purchases, Billing Hub, and Clips.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.

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