Outage in Zoom

Issue with inbound call failures for US region

Resolved Minor
January 22, 2025 - Started about 2 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We are investigating a subset of customers that use a specific carrier that may experience inbound call failures for US region. We are engaged with the carrier and will provide regular updates.
Components affected
Zoom Phone
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 01/22/2025 11:26PM

This incident has been resolved.

MONITORING about 2 months ago - at 01/22/2025 10:52PM

The issue affecting a subset of customers that use a specific carrier that may experience inbound call failures for US region has been resolved. We will continue to monitor and provide updates as we have them.

INVESTIGATING about 2 months ago - at 01/22/2025 08:08PM

We are investigating a subset of customers that use a specific carrier that may experience inbound call failures for US region. We are engaged with the carrier and will provide regular updates.

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