Outage in Zoom

Issue with inbound call failures for US region

Resolved Minor
January 22, 2025 - Started 9 months ago - Lasted about 3 hours
Official incident page

Incident Report

We are investigating a subset of customers that use a specific carrier that may experience inbound call failures for US region. We are engaged with the carrier and will provide regular updates.
Components affected
Zoom Phone

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Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 01/22/2025 11:26PM

This incident has been resolved.

MONITORING 9 months ago - at 01/22/2025 10:52PM

The issue affecting a subset of customers that use a specific carrier that may experience inbound call failures for US region has been resolved. We will continue to monitor and provide updates as we have them.

INVESTIGATING 9 months ago - at 01/22/2025 08:08PM

We are investigating a subset of customers that use a specific carrier that may experience inbound call failures for US region. We are engaged with the carrier and will provide regular updates.

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