Outage in Zoom

Issue with Zoom Services

Resolved Minor
October 20, 2025 - Started 2 days ago - Lasted about 15 hours
Official incident page

Incident Report

We have identified an issue with Zoom services degradation and are working on a mitigation plan. We will continue to provide updates as we have them.
Components affected
Zoom Chat Zoom Meetings

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Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 10/20/2025 10:22PM

This incident has been resolved.

MONITORING 1 day ago - at 10/20/2025 08:37PM

All services under this status post have been resolved and we are continuing to monitor services.

IDENTIFIED 1 day ago - at 10/20/2025 08:00PM

Zoom Chat and Zoom Survey have now been restored. The team is continuing to work on restoration for the remaining service and will update as soon as we have new information to share.

IDENTIFIED 1 day ago - at 10/20/2025 07:57PM

Zoom has restored multiple services and continues to work on restoration for the remaining services. Note that some meeting summaries generated by AI Companion during the initial incident are delayed and will be delivered later today.

IDENTIFIED 1 day ago - at 10/20/2025 07:07PM

Zoom Revenue Accelerator service has been restored. The team is still working on restoring service for other services.

IDENTIFIED 1 day ago - at 10/20/2025 06:57PM

We are continuing to work on a fix for this issue.

IDENTIFIED 1 day ago - at 10/20/2025 05:52PM

Our vendor has experienced a further service degradation and we are currently taking steps to mitigate.

MONITORING 2 days ago - at 10/20/2025 10:52AM

Our vendor has resolved the issue. We will continue to monitor and provide updates as we have them.

IDENTIFIED 2 days ago - at 10/20/2025 10:45AM

We are working with the vendor to resolve the issue. We will continue to provide updates as we have them.

IDENTIFIED 2 days ago - at 10/20/2025 09:13AM

We have identified the issue causing Zoom services degradation. Our engineers are currently working on the fix. Zoom will provide updates as soon as there is more information to share.

INVESTIGATING 2 days ago - at 10/20/2025 08:37AM

We are continuing to investigate the issue. We will continue to provide updates as we have them.

INVESTIGATING 2 days ago - at 10/20/2025 07:58AM

We are continuing to investigate the issue. We will continue to provide updates as we have them.

INVESTIGATING 2 days ago - at 10/20/2025 07:35AM

We have identified an issue with Zoom services degradation and are working on a mitigation plan. We will continue to provide updates as we have them.

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