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Outage in Zoom

Service Degradation Affecting AIC Web Search for a subset of users in US Region

Resolved Minor
February 16, 2026 - Started about 3 hours ago - Lasted 43 minutes
Official incident page

Incident Report

We have identified an issue with our third party vendor which is affecting AIC Web Search for a subset of users in the US Region. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

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Latest Updates ( sorted recent to last )
RESOLVED about 2 hours ago - at 02/16/2026 10:41PM

This incident has been resolved and the affected services have been restored.

MONITORING about 2 hours ago - at 02/16/2026 10:30PM

Our third party vendor has successfully resolved the issue which affected AIC Web Search for a subset of users in the US Region.

We will continue to monitor the situation closely and keep you informed of any further developments.

Thank you for your patience.

IDENTIFIED about 3 hours ago - at 02/16/2026 10:02PM

We have identified an issue with our third party vendor which is affecting AIC Web Search for a subset of users in the US Region. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.

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