Outage in Zoom
A Subset of users experiencing Issues with Inbound and Outbound Calls for Zoom Phone and Zoom Contact Center in Singapore region
Resolved MinorIncident Report
Summary AI Generated
A carrier-related issue affected inbound and outbound calling functionality for Zoom Phone and Zoom Contact Center users in the Singapore region for 52 minutes. The problem impacted a subset of users' ability to make and receive calls through these services. Zoom worked with their carrier partner to resolve the issue and continued monitoring to ensure full restoration of service.
We are currently investigating an issue related to our carrier which is affecting Inbound and Outbound Calls for Zoom Phone and Zoom Contact Center in Singapore region.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
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Latest Updates ( sorted recent to last )
RESOLVED
about 12 hours ago - at 06/08/2026 08:55AM
This incident has been resolved.
MONITORING
about 12 hours ago - at 06/08/2026 08:41AM
Our carrier partner has resolved the issue where a subset of users experiencing issues with Inbound and Outbound Calls for Zoom Phone and Zoom Contact Center in Singapore region. Our team will continue to monitor the situation closely and keep you informed of any further developments.
IDENTIFIED
about 12 hours ago - at 06/08/2026 08:28AM
We have identified the root cause affecting Inbound and Outbound Calls for Zoom Phone and Zoom Contact Center in Singapore region.
We are working with our carrier partner on a resolution, and we will keep you informed with timely updates as progress is made.
Thank you for your patience.
INVESTIGATING
about 13 hours ago - at 06/08/2026 08:06AM
We are currently investigating an issue related to our carrier which is affecting Inbound and Outbound Calls for Zoom Phone and Zoom Contact Center in Singapore region.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
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