Outage in Zoom
Service Degradation Affecting Zoom Support Website
Resolved MinorIncident Report
Summary AI Generated
Zoom's Support Website experienced a service degradation for 1.5 hours, affecting the Ticketing system and Knowledge Base components. Users were unable to access normal support functions through the website during this period. The issue was resolved and services were fully restored, with alternative support options (chat and phone) remaining available throughout the incident.
We are currently investigating a service degradation affecting Zoom Support Website.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
If you need any assistance, please visit our website at zoom.com and use the chat to reach our support team. Our phone agents are also available.
We appreciate your patience as we work to resolve this issue.
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Latest Updates ( sorted recent to last )
RESOLVED
about 4 hours ago - at 05/29/2026 06:52PM
This incident has been resolved and the affected services have been restored.
MONITORING
about 5 hours ago - at 05/29/2026 05:47PM
A service degradation affecting Zoom Support Website has been successfully resolved.
Our team will continue to monitor the situation closely and keep you informed of any further developments.
INVESTIGATING
about 5 hours ago - at 05/29/2026 05:28PM
We are currently investigating a service degradation affecting Zoom Support Website.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
If you need any assistance, please visit our website at zoom.com and use the chat to reach our support team. Our phone agents are also available.
We appreciate your patience as we work to resolve this issue.
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