Outage in Zoom

Service Degradation Affecting Zoom Contact Center’s AI Companion, Zoom Virtual Agent's Chat and Voice AI Engagements.

Resolved Minor

May 27, 2026 - Started about 11 hours ago - Lasted about 5 hours
Official incident page

Incident Report

Summary AI Generated

Zoom experienced a service degradation affecting their Contact Center's AI Companion, Virtual Agent's Chat, and Voice AI Engagements for approximately 5 hours. The affected components included Chat Agent, Zoom AIC, and Voice Agent functionality. The incident was resolved after the team identified the root cause and implemented a fix, with continued monitoring to ensure stability.

We are currently investigating a service degradation affecting Zoom Contact Center’s AI Companion, Zoom Virtual Agent’s Chat and Voice AI Engagements. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

Components affected

Zoom Chat Agent Zoom AIC Zoom Voice Agent

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Latest Updates ( sorted recent to last )

RESOLVED about 6 hours ago - at 05/27/2026 08:28PM

This incident has been resolved.

MONITORING about 11 hours ago - at 05/27/2026 04:15PM

A service degradation affecting Zoom Contact Center’s AI Companion, Zoom Virtual Agent’s Chat and Voice AI Engagements has been successfully resolved.

Our team will continue to monitor the situation closely and keep you informed of any further developments.

IDENTIFIED about 11 hours ago - at 05/27/2026 03:35PM

We have successfully identified the root cause of a service degradation affecting Zoom Contact Center’s AI Companion, Zoom Virtual Agent’s Chat and Voice AI Engagements.

Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.

INVESTIGATING about 11 hours ago - at 05/27/2026 03:33PM

We are currently investigating a service degradation affecting Zoom Contact Center’s AI Companion, Zoom Virtual Agent’s Chat and Voice AI Engagements.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.

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