Outage in Zoom

Service Degradation affecting Presence Interoperability Feature for a subset of users in North America region

Minor

May 22, 2026 - Started about 3 hours ago
Official incident page

Incident Report

We are currently investigating a service degradation with presence interoperability feature for a subset of users. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

Components affected

Zoom User Profiles and Presence

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Latest Updates ( sorted recent to last )

IDENTIFIED 10 minutes ago - at 05/22/2026 10:06PM

We continue to work on a fix for this issue affecting the presence interoperability feature for a subset of users in the North America region.

We appreciate your patience as we work to resolve this issue.

IDENTIFIED about 3 hours ago - at 05/22/2026 07:34PM

We have successfully identified the root cause affecting presence interoperability feature for a subset of users in North America region.

Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.

INVESTIGATING about 3 hours ago - at 05/22/2026 07:31PM

We are currently investigating a service degradation with presence interoperability feature for a subset of users.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.

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