Outage in Zoom
Service Degradation Affecting Zoom Contact Center SMS in US Region
Resolved MinorIncident Report
Summary AI Generated
On May 21, 2025, between 04:30 UTC and 06:45 UTC, a small number of SMS engagements experienced issues with Zoom Contact Center in the US region, affecting both inbound and outbound SMS/MMS functionality. The service degradation was mitigated and the incident was resolved with affected services restored. The issue lasted approximately 2 hours and 15 minutes before full resolution was confirmed.
On 05/21/2025, Between 04:30 UTC to 06:45 UTC, a small number of SMS engagements might have experienced issues with Zoom Contact Center in US Region.
We have mitigated the issue and our team will continue to monitor the situation closely and keep you informed of any further developments.
Components affected
Zoom SMS/MMS (Inbound/Outbound)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 14 hours ago - at 05/21/2026 08:49AM
This incident has been resolved and the affected services have been restored.
MONITORING
about 14 hours ago - at 05/21/2026 08:38AM
On 05/21/2025, Between 04:30 UTC to 06:45 UTC, a small number of SMS engagements might have experienced issues with Zoom Contact Center in US Region.
We have mitigated the issue and our team will continue to monitor the situation closely and keep you informed of any further developments.
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