Outage in Zoom
Intermittent Issue Affecting MMS Inbound and Outbound Service with Zoom Phone and Zoom Contact Center in United States and Canada Regions.
Minor
May 18, 2026 - Started about 8 hours ago
Official incident page
Official incident page
Incident Report
We are currently investigating an intermittent service degradation affecting inbound and outbound MMS delivery with Zoom Phone and Zoom Contact Center in United States and Canada regions.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
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Latest Updates ( sorted recent to last )
IDENTIFIED
about 4 hours ago - at 05/19/2026 08:05AM
Our team continues to work with the vendor on a resolution for an intermittent service degradation affecting inbound and outbound MMS delivery with Zoom Phone and Zoom Contact Center in United States and Canada regions.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
IDENTIFIED
about 6 hours ago - at 05/19/2026 06:03AM
Our team continues to work with the vendor on a resolution for an intermittent service degradation affecting inbound and outbound MMS delivery with Zoom Phone and Zoom Contact Center in United States and Canada regions.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
IDENTIFIED
about 8 hours ago - at 05/19/2026 04:03AM
We have successfully identified the root cause of an intermittent service degradation affecting inbound and outbound MMS delivery with Zoom Phone and Zoom Contact Center in United States and Canada regions.
This incident will impact only AT&T and Verizon subscribers. Our team is actively working with the vendor on a resolution, and we will keep you informed with timely updates as progress is made.
Thank you for your patience.
INVESTIGATING
about 8 hours ago - at 05/19/2026 03:56AM
We are currently investigating an intermittent service degradation affecting inbound and outbound MMS delivery with Zoom Phone and Zoom Contact Center in United States and Canada regions.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
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