Outage in Zoom
Service Degradation Affecting Inbound and Outbound SMS Messages for a Subset of users in Australia
Resolved MinorIncident Report
Summary AI Generated
Zoom experienced a service degradation affecting inbound and outbound SMS messages for a subset of users in Australia, impacting SMS/MMS functionality and Zoom Contact Center services. The team identified the root cause and successfully resolved the issue after 1.5 hours of investigation and remediation work.
We are currently investigating a service degradation with inbound and outbound SMS messages affecting a subset of users in Australia .
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 05/12/2026 12:48AM
The service degradation with inbound and outbound SMS messages affecting a subset of users in Australia has been successfully resolved.
Our team will continue to monitor the situation closely and keep you informed of any further developments.
MONITORING
2 days ago - at 05/12/2026 12:24AM
The service degradation with inbound and outbound SMS messages affecting a subset of users in Australia has been successfully resolved.
Our team will continue to monitor the situation closely and keep you informed of any further developments.
IDENTIFIED
2 days ago - at 05/11/2026 11:44PM
We have successfully identified the root cause affecting inbound and outbound SMS messages affecting a subset of users in Australia.
Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.
Thank you for your patience.
INVESTIGATING
2 days ago - at 05/11/2026 11:19PM
We are currently investigating a service degradation with inbound and outbound SMS messages affecting a subset of users in Australia .
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
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