Outage in Zoom
Service Degradation Affecting Zoom Phone and Zoom Contact Center Inbound calls in India
Resolved MinorIncident Report
Summary AI Generated
Zoom experienced a service degradation affecting inbound calls to Zoom Phone and Zoom Contact Center for Airtel subscribers in India, while outbound calls remained functional. The issue impacted voice and calling services for the affected subscriber subset. The service degradation was resolved after 43 minutes of investigation and monitoring.
We are currently investigating a service degradation affecting a subset of Airtel subscribers for inbound call connectivity to Zoom India phone numbers for Zoom Phone and Zoom Contact Center. Outbound calls continue to function normally.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
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Latest Updates ( sorted recent to last )
RESOLVED
about 12 hours ago - at 05/11/2026 06:45AM
This incident has been resolved and the affected services have been restored.
MONITORING
about 12 hours ago - at 05/11/2026 06:24AM
The service degradation affecting a subset of Airtel subscribers for inbound call connectivity to Zoom India phone numbers for Zoom Phone and Zoom Contact Center has been successfully resolved.
Our team will continue to monitor the situation closely and keep you informed of any further developments.
INVESTIGATING
about 12 hours ago - at 05/11/2026 06:04AM
We are currently investigating a service degradation affecting a subset of Airtel subscribers for inbound call connectivity to Zoom India phone numbers for Zoom Phone and Zoom Contact Center. Outbound calls continue to function normally.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
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