Outage in Zoom
Service Degradation Affecting a Subset of Users in Web Mail and Calendar
Minor
May 12, 2026 - Started about 23 hours ago
Official incident page
Official incident page
Incident Report
We are currently investigating a service degradation with a subset of users in Web Mail and Calendar.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
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Latest Updates ( sorted recent to last )
IDENTIFIED
about 4 hours ago - at 05/13/2026 05:56PM
We continue to work on a fix for Web Mail issue and will provide updates as soon as there is more information to share.
We appreciate your patience as we work to resolve this issue.
IDENTIFIED
about 13 hours ago - at 05/13/2026 09:18AM
We continue to work on a fix for Web Mail issue and will provide updates as soon as there is more information to share.
We appreciate your patience as we work to resolve this issue.
IDENTIFIED
about 17 hours ago - at 05/13/2026 05:02AM
We have fixed the issue where a subset of users may have experienced issues with Web calendar.
We continue to work on the fix for Web Mail issue and will provide updates as soon as there is more information to share.
We appreciate your patience as we work to resolve this issue.
IDENTIFIED
about 18 hours ago - at 05/13/2026 03:54AM
We continue to work on a fix for this issue and will provide updates as soon as there is more information to share.
We appreciate your patience as we work to resolve this issue.
IDENTIFIED
about 19 hours ago - at 05/13/2026 02:54AM
We continue to work on a fix for this issue and will provide updates as soon as there is more information to share.
We appreciate your patience as we work to resolve this issue.
IDENTIFIED
about 20 hours ago - at 05/13/2026 01:54AM
We continue to work on a fix for this issue and will provide updates as soon as there is more information to share.
We appreciate your patience as we work to resolve this issue.
IDENTIFIED
about 21 hours ago - at 05/13/2026 12:53AM
We have successfully identified the root cause affecting a subset of users in Web Mail and Calendar.
Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.
Thank you for your patience.
INVESTIGATING
about 23 hours ago - at 05/12/2026 11:01PM
We are currently investigating a service degradation with a subset of users in Web Mail and Calendar.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
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