Outage in Zoom
Service Degradation Affecting Zoom Support Website
Resolved MinorIncident Report
Summary AI Generated
Zoom experienced a service degradation affecting their Support Website, specifically impacting the Ticketing and Knowledge Base components for 1.6 hours. The incident was resolved after the team identified the root cause and implemented a fix. Alternative support channels including chat and phone remained available during the outage.
We are currently investigating a service degradation affecting Zoom Support Website.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
If you need any assistance, please visit our website at zoom.com and use the chat to reach our support team. Our phone agents are also available.
We appreciate your patience as we work to resolve this issue.
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 05/28/2026 04:54PM
This incident has been resolved and the affected services have been restored.
MONITORING
1 day ago - at 05/28/2026 04:15PM
A service degradation affecting Zoom Support Website has been successfully resolved.
Our team will continue to monitor the situation closely and keep you informed of any further developments.
IDENTIFIED
1 day ago - at 05/28/2026 04:02PM
We have successfully identified the root cause of a service degradation affecting Zoom Support Website.
Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.
If you need any assistance, please visit our website at zoom.com and use the chat to reach our support team. Our phone agents are also available.
Thank you for your patience.
INVESTIGATING
1 day ago - at 05/28/2026 03:20PM
We are currently investigating a service degradation affecting Zoom Support Website.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
If you need any assistance, please visit our website at zoom.com and use the chat to reach our support team. Our phone agents are also available.
We appreciate your patience as we work to resolve this issue.
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